Charter is stupid...

[DragonBlaze]

How hard is it really to get high speed internet?

I've been stuck with dial up my whole life, finally, i got sick of it, and wanted to order some high speed internet. I went to best buy and used their ISP search and charter appeard on the list of things I could get in my area (the only other one was satallite). I got that ordered.

A week later, we called charter to set up the installation date. They told us that we couldn't get high speed internet where we live. (BTW: the best buy ISP search is sponsered by getconnected which gets their information dirrectly from charter and the other ISPs). Being a little upset, I sent out e-mails to both Best Buy and Charter asking them what was going on. I got a responce back from best buy the next day saying they were gonna ask charter about it. I never heard from either of them again. I gave up trying to e-mail them, so I got in an IM session with a charter rep and asked him about it. He didn't know anything about what was going on, but after an hour or so, he confirmed our adress so someone would at least come out to our house if we set up an installation date, but that didn't mean we could for sure get it, so I wanted to get some things straight before I went through with that.

A week later, after searching google, I joined some ISP tech forums or something like that and presented my problem. There, two people responded and said they are using charter right now but according to charter, they can't get it. They then told me that I should get in contact with my local office, whatever that is, and talk to them. I have no idea where my local office is, nor how to find it. I asked them about it, I got no responce *sigh*.

Two days later, I e-mailed charter again at about 1 in the morning This time, I got a responce within an hour. This was the reply e-mail.

 

Dear Matt,

Thank you so much for contacting Charter Communications.
My name is Chriss and I am glad to assist you.

I understand that you would like to know if High Speed Internet service is available in your area.

I appreciate your interest on Charter's products and services. I am glad to inform you that Charter 5mbps High Speed Internet is available in your area. For more details regarding prices and promotions, I kindly request you to contact our Customer Care team.

For assistance, you may also contact our Customer Care team either via live chat option located at our website: www.charter.com or via phone at 800-581-0081.

We appreciate the opportunity provided to assist you.

Thank you for contacting Charter Communications

The next day (today), I called that number, guess what they said. Charter does not offer service to my area... I read them them the e-mail, and finally, they said they'd actually send someone out to check to see if we could get high speed internet and they would call us when they got an answer. Its gonan be 7-10 days for them to do that. AFTER that, if all goes well, we can set up an instalation date and get high speed internet.

And this is the end of my rant.



Right now, I have one question for all you broadband users, is all my trouble going to be worth it in the end? It  better be... or else...  

[Osmose]

Broadband is worth commiting murder.

[Meiscool-2]

Wanna know what's not worth committing murder?

Broadband.

[Archem]

Cable, mebe... *hugs cable*

[DragonBlaze]

Originally posted by Osmose
Broadband is worth commiting murder.

Well thats good to know

Well heres what I'm looking at, if charter says I can get it, then I go ahead with the order. If they're stupid and don't call back, I'll have to drive out 50 miles to my charter local office. Its kinda funny cuz I live right outside a pretty big city, so one would think they'd have a charter office there, but I guess not... If they say I can't get it, well I'm probably still going to run out to the local office and talk with them, if everyone else but charter AND some people from charter say I can get it, one would think I could get it.

I WANT TO GIVE YOU MONEY CHARTER, WHY WON'T YOU SET ME UP WITH YOUR SERVICE ALREADY!!!!!!!

Wow... I think that wwas the first time I typed a message in all caps, I feel noobed.

[Linkizcool]

Lol, I got a free digital camera with my high speed internet. It's a lot simpler here in Canada, even though I live on the top of a mountain. you must live in a pretty rural area (I remeber you saying something about a farm?) to not have cable. Living in the prairies for part of my life myself, I never had Internet there. But that is pretty dysfunctional, kinda like my local sports club. They told me I couldn't book a tennis court THREE HOURS before I wanted to play because "it was against some rule she dramatically remembered".

[Razor]

Sup, Matt?

Don't listen to Meiscool. I don't think I could go back to dialup. The only way forward is forward, not backwards. I need even better intonets

[Cosmos]

I like my glitchy wireless... <.< broadband, my friend has. He says he likes it, I dunno. I've been hearing aol in front of broadband a bit to much, and aol sucks arse so...... <.<

[Apex]

5mbps really isn't that fast. But compared to dail up, it is godly.

Internet companies do that, they measure their speed in bits, not bytes, keep that in mind when ordering.

If 4mbps is really only 512kilobytes per seccond, you're really getting a little over a half a megabyte persecond, so don't expect downloads to be instant.

Internet companies claim that thier speeds are hundreds of times faster, but it just isn't true.. Your internet will be a little better then 10 times faster, if your dial-up clocks at 56k.

[I Have a Sandwich]

I'm stealing wifi from two technologicaly inept neighbor.s Works for me.

[Almeidaboo]

I had cable back in my 'technological-revolution-inserted-person" (aka computer owner), and I couldnīt live without it. Itīs worth murdering Meiscool (j/k Meiscool).

[Drace]

Cable ftw, my internet = zomggoodenoughfast

[Meiscool-2]

Honestly, it's worth killing over dial up, but, when I had DSL, I noticed no difference other then online-gaming and cost to get the internet. DSL is just as good.

[Razor]

Well if you're a serial downloader, you'll notice.

[Desimodontidae]

Oh, dial-up isnt that bad. Sometimes waiting 8 hours for a 70 mb dowload can be fun!