Bad day (I'm over it)

[Drighton]

During the 3+ years I've worked at this job, cellular sales, I've been able to put up with the most ignorant and braindead people I've ever met. I've also had to handle those messy customer service situations, getting screamed at (and I mean scream) or cursed out, all the while still able to maintain my composure and reply to the customer in a respectable manner.

This day has just sucked, dealing with this lady for two hours, from open to about noon. I don't know why people feel the need to yell at me, seeing as it does not motivate me to assist them with their problem, but instead does the exact opposite.

I will highlight our 2hour exchange with smilies:

Her:  
Me:  
Her: (oh yes, she's black... they always are. )

To note, I had nothing to do with this customer previously. This is my first running with her.

Well this lady decided to blame me for everything wrong and she wanted to argue about everything. I try to explain Cingular's billing procedure to her, and she says I'm wrong. and proceeds to tell me how I should bill her.

She says she doesn't want to pay for someone else's mistake. Working here for three years, I knew better, and after the resolution of the initial problem (which could have been resolved in less than 20 minutes had she cooperated with me) it was clear that my assessment was correct: she gave the employee the erroneous information to have caused the problem.

They leave. I continue my day, trying to smile like always, but not being as convincing or genuine about it as I normally am. I'm with a customer, helping him pick out an accessory, when I get a call.

Her:

I talk with her a little, then she decides to yell again. At this point I go silent. That doesn't happen, unless I'm physically restraining myself. I wonder what I would have said if I didn't need this job.

The customer I was with before receiving this call heard the whole thing. He decided it would be best to come back a little later and told me then that I was shaking when I got off the phone.

I can't seem to fake a smile like I normally do, and it is noticeable to the customers (a few have commented). My day has gone from decent to ****-fest.

I don't even know why I posting about it, so I'm just gonna stop typing and pray this day end quicker. For the love of God, don't get a job in sales unless you want to be a jaded mess.


Short Version: Shitty customer ruins my day, I might rip her a new one if I hear from one more time today.

[Revolution911]

Im too lazy to read that, so I looked at the smileys.

Yeah...**** that. I woulda cursed right back at the bitch >>. Its not worth it =/

[Drighton]

I knew I should've done the smilie version. Oh well, I guess reading all that isn't important.

But don't worry. When I do, I'll be quitting with a bang Pray to god your not one of my customers during those two weeks.

[Almeidaboo]

 

(oh yes, she's black... they always are.  )

Is this what I think it is? Brutal racism?

[Drighton]

Originally posted by Almeidaboo
Is this what I think it is? Brutal racism?

Yes, it can be mistaken for such. But no, it is a fact. In the 3 years I've worked here the customer's I've dealt with have been decent and understanding. Even the few that have been bad tempered have found my composure to be relaxing, and calmed themselves down.

However, the times (plural) that I have been cussed out,  :yell:ed at, or severely ed at have all been, notibly, black people. Perhaps its not racist, but simply stereotypical, for which you can't really blame me.

Edit: The employee that is supposed to relieve me is a no-show. "Sick" I believe is her excuse. The relief for her is late - he decided to stop at another store and start selling. Hence, here I am, an hour after I was supposed to be off. Not too bad, since in these instances, I simply announce to customers that I am off.

VVVVVVVV Always good to see that you have my back.

[Osmose]

It could be racism, or it could be the fact that a stereotype is created when a similar pattern of behavior is exhibited in several different people.

It's not his fault if a startling majority of customers who give him trouble are black.

[MrMister]

I get yelled at all the time at work. I work at a tech support call center. Everyone is always already pissed off when they call.

[Razor]

Punch her in the face. When the police come by, say you've got black parents, but you were put up for adoption. It could work!

[Meiscool-2]

Yes, I'm not racist, but I support that most people that have problems with things and yell obserdly about those problems are black. It's like their voice was programmed for long-term shout offs and cussing *looks at several rapper*

I know the feeling dude. I was once babysitting a girl that wanted to do a lemonade stall, and she was just selling the stuff when a black guy comes up, buys a drink, takes a sip, tastes it, spits it out, and starts bitching about how it doesn't taste right. I offered to give him a refund, but he still keep bitching.... If it was a resturant or something I could see why he would be mad to get crap for money, but this was just a little girl for chirst's sake!

[MrMister]

Hey, lots of white people are dysfunctional, you just don't notice them as much because they don't stick out in a crowd!

[Meiscool-2]

Originally posted by MrMister
Hey, lots of white people are dysfunctional, you just don't notice them as much because they don't stick out in a crowd!

And that is also a true statment. Each race has their own social gifts and problems.... maybe that's not the right way to word is, but you get my point.

[Revolution911]

...I see this whole race discussion as you guys saying

"Yeah, niggas be wilin"

[Fortet]

Meh. I'm used to racism. All my friend's dad's are racist. XP I hate living in Louisiana.

And, if phones would allow you to put your body through them like on the cartoons (yes, I'm a near-15-year-old who still watches cartoons), I'd beat the crap out of her.

[Cerebus]

I'm not really used to racism. I do know someone who is racist, but there's something that I don't understand...
He had problem with black people a long time ago and that's why he hate all of theme... However, he had problem with white people too... but he still only hate black people...

For some people, if a black person do something stupid, they'll say something like : ''I'm not surprise, he's black, after all.'' but if a white person do something stupid, they'll say something like : ''He's just dumb.''

I have a friend who's black, and he's nice. I never had a problem with him. However, I saw some black people messing around, but I still don't hate them. It's not like all of them act like that. White people act dumb sometime too.

[Bluhman]

People are great; no matter what color. Each are great in their own ways, some with ways that are less understandable than others.